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Seller support

For questions relating to platform usage, please refer to your user guide and training materials in the first instance.

For any further queries relating to the platform, documents and payments status please contact: SCSsupplierservicing@hsbc.com.hk

A reminder that queries relating to the commercial trade transaction between yourself and the buyer must be directed to your buyer.

Buyer support

For questions relating to platform usage, please refer to your user guide and training materials in the first instance.

For any further questions relating to the platform or transactional queries please contact your dedicated relationship team.